Refund & Return Policy
As long as the product is unopened and still in its original condition with all original tags, the packaging you can return within 15 calendar days from the date of receipt. Kindly send back the item to translightelectricals Motor City Store: Shop No. 3 & 4, Grand Stand Motor City, Dubai, UAE. If you request a pickup service for the items to be returned or exchange, a charge of 30 AED will be applied. Return or Exchange is not applicable for other countries apart from UAE.
Frequently asked questions about refunds
What form of refund can I get?
Once the product has been evaluated and it’s eligible for a return, we will issue the refund process to your original payment mode. It will take a minimum of 7 business days to credit in your bank account, debit/credit card.
What if I receive an item with manufacturing defect?
If you have a complaint about your product or if it has any defect, damaged or has missing parts, you may call our customer service and we will solve it for you.
We will pick it up from your location. You must keep the original packaging with parts, labels and manual must be intact. After receiving the returned order it will be submitted for routine evaluation and testing.
If the item is confirmed to have a manufacturing defect by our product experts and technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide missing part.
If you decide that you do not want a replacement, and the return request was received within 15 days from the date of delivery, we will issue the refund to your original payment mode.
If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.
How long does it take for the whole return and exchange process to be completed?
We usually collect items within 24-48 business hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product.
What delivery destinations does the translightelectricals return policy apply to?
Our return policy is applicable to items delivered within the United Arab Emirates only. We will not be able to process any kind of return/exchange/refund for the items shipped to any other destinations.
What about the peak seasons?
Please note that translightelectricals will not be able to accept any kind of returns during the month of Ramadan and Christmas until and unless the product has a manufacturing defect or missing parts. If you have any further queries regarding our returns policy, please contact our customer support.
Products we can’t refund or replace
Products we can’t process for return are listed below:
- Items on sale (except those which have a manufacturing defect)
- All Electrical & Electronics items
- Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
- Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period
- Items that have been assembled, used, altered or installed unless defective
- Items that were sealed and require their hygienic levels to be intact from the manufacturer
- Seasonal product orders are not eligible for return and refund unless damaged
- Christmas product orders are not eligible for return and refund unless damaged
- Orders shipped to international destinations [Outside UAE] are not eligible for return and refund
We will process the refund after receipt of the product by translightelectricals warehouse or stores. The refund will be processed based on the mode of payment of the order. As per customer request orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
If you originally paid by cash, we will refund you via bank transfer and you will be required to provide us with your bank account details. Alternatively, you may choose to receive a voucher for your cash which can be used for up to 1 year to purchase any other item from our store online.