Terms and Conditions
Please read the following terms and conditions very carefully as your use of our website is subject to your acceptance of and compliance with the following terms and conditions ("Terms").
By using our website (www.translightelectricals.com), making a purchase of a product or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you have interacted with us to make a purchase or use our services. If you do not want to be bound by the Terms, you must not make a purchase of products from our website or use our services.
All orders are considered complete only after the payment has been received by translightelectricals as confirmed by our Accounts Department. To confirm the orders, translightelectricals may contact Customers who have placed orders through the Website and ask the Customer a verification question. translightelectricals will confirm the order only after the verification question is answered by the Customer. Once the purchase of the item(s) is confirmed by the Customer, translightelectricals will arrange to pack and deliver the product to the Customer.
We make shopping at translightelectricals as easy as possible. You get to choose your convenient mode of payment:
- Credit Cards
- Debit Cards
- Apple Pay
Payment Gateway Info
Our payment options presently available are limited but, most importantly, safe and secure. Credit Card payments are made directly through 128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored - this ensures you will be happy with the security of your transaction.
translightelectricals offers multiple payment options to Customers on the Website
Cash on Delivery
At the time of reading this Terms, Cash on Delivery (COD) is only available in the United Arab Emirates, and may not be available for certain oversized items. At the time of checkout, if you are unable to see the option for Cash on Delivery, it would mean that this option is not enabled for one of these reasons. Apart from that, you may choose to select this as a payment option.
At translightelectricals, we are committed to making our delivery process as quick and pleasant as possible, because we know how important it is that your goods arrive on time and in perfect condition. In the region, we work with Courier Company and translightelectricals logistics to provide you with the quickest delivery. All shipments made from approved Orders are shipped using translightelectricals delivery drivers and 3rd party fulfillment service. Free shipping on orders above AED 100 within the UAE. Free shipping on all orders above AED 1000 outside the UAE. If the order value is less than AED 1000 there will be a shipping charge of AED 500 applicable outside the UAE.
We also provide a tracking code - as provided by the 3rd party service which the User can use to track their shipment.
Return and Exchange
We appreciate your business and we want you to be 100% satisfied with our merchandise. If you are unhappy with your order, get the merchandise exchanged/canceled within 15 days. The exchange depends on the availability of the merchandise requested by you, In case if the requested merchandise is not available we will credit your bank account as per the refund policy.
We will accept the return or exchange from the United Arab Emirates only.
Any refunds due by translightelectricals to the Customer shall be made in the following manners: